Returns & Exchanges

We want you to be delighted with your Loquet London purchase; however, if you are not completely satisfied, we offer a 14-day return window for all non-bespoke jewelry items. Please ensure items are returned in their original packaging and unworn condition to qualify for a full refund.

1

Initiate Your Return

Email our customer care team with your order number and reason for return to receive a unique Return Authorization code.

2

Secure Packaging

Place your jewelry in its original Loquet box and use a secure shipping carton to prevent damage during transit.

3

Shipping

Affix the provided return label and drop your package at an authorized courier location; we recommend using a tracked service.

4

Refund Processing

Once our workshop inspects the item, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing